Emotional intelligence describes a person’s ability to perceive, assess and manage his own emotions and those of others. While it would seem that personal emotions should have no place in a workplace, humans cannot separate themselves from their feelings even when they try to act professionally. Instead of pretending emotions do not exist at work, learn how to better manage them to succeed and improve relationships with your colleagues and supervisors.
Step outside yourself to become more aware of your emotions. Self-awareness is a pillar of emotional intelligence. By gaining a greater awareness of your feelings, you will better understand what causes you to become angry, happy or sad. Perhaps the other person involved in the situation or the situation itself makes you react in certain ways.
Learn how to manage your emotions. Managing emotions does not involve suppressing them; the term refers to evaluating the reason why you feel as you do and what you choose to do about it. For example, you can handle anger in a few different ways. You may decide to keep it to yourself until your fury boils over. Or, you could take out your anger on your spouse or other loved ones. Conversely, you might examine why you feel the way you do, and you could decide whether or not it is truly worth it to be angry.
Motivate yourself to achieve goals and attain results. Once you urge yourself to meet your objective, you will begin to encourage others to do the same. Self-motivation requires working out of a sense of hope rather than a feeling of dread or fear. Anxiety does not inspire people to do their best, whereas optimism gives people the sense that they can indeed accomplish their aims.
Empathize with others at the workplace. Empathy shows that you have the ability to put yourself in other people’s shoes. When you empathize, you see things from the other person’s perspective and gain a deeper insight into how and why he feels the way he does. Compassion allows you to better understand what factors influence another person.
Guide the emotions of others at work by inspiring them, resolving conflicts and building strong bonds among everyone in the workplace. This type of emotional guidance is known as relationship management. It requires clear and convincing communication skills to positively influence others.